Order & Subscription Cancellation Policy

This policy explains how orders are accepted, how subscriptions work, and how to cancel. It applies alongside our Terms of Service, Refund & Returns Policy, and Privacy Policy. Nothing in this policy limits rights you have under the consumer laws of your country, state, or province.

Order Confirmation and Acceptance

After you place an order, we email you an order confirmation summarizing the items purchased, pricing, and billing details.

This confirmation acknowledges receipt of your order. We may decline or cancel an order in limited circumstances — for example, suspected fraud, a pricing or listing error, an unauthorized transaction, or a product that is out of stock. If we cancel an order for any reason, we will notify you and refund any amount charged in full.

One-Time Purchase Cancellations

You can cancel a one-time order any time before it enters fulfillment by contacting us at support@spnutrition-us.com. Most orders enter fulfillment within 48 hours of purchase.

If your order has already shipped, you can still return it under our Refund & Returns Policy, which includes our money-back guarantee.

Subscription Enrollment and Consent

Before you complete a subscription purchase, we disclose on the checkout page:

• that the plan renews automatically until you cancel;
• the amount you will be charged at each renewal, and any different introductory or first-order price;
• how often you will be billed and shipped;
• how to cancel, and that you may cancel at any time.

By selecting a subscription plan and completing checkout, you authorize SPNutrition to charge your saved payment method on the recurring schedule you selected, until you cancel. We send a confirmation email after checkout and we email you a receipt for every renewal charge.

Renewal Reminders

We email you 3 days before each renewal charge so you always have advance notice and time to skip, pause, change, or cancel. Reminders go to the email address on your account — please keep it current.

How to Cancel a Subscription

You may cancel your subscription at any time before your next billing date, without penalty or cancellation fee. Once cancelled, your subscription will not renew and no further charges will be applied.

You can cancel at any time, for any reason, without speaking to anyone. Cancellation is self-service through your account portal:

1. Open your customer account portal. The link is in every order confirmation and renewal email.
2. Select your subscription and choose Cancel.
3. Confirm. Cancellation takes effect immediately and we email you a confirmation.

The portal is the fastest way to cancel — it takes effect instantly, while emailed requests wait for business hours. If you cannot access your portal, for example because you no longer have access to the email address on your account, email support@spnutrition-us.com and we will help you.

We may offer you an alternative such as a pause, a delay, or a discount before you complete cancellation, but you can decline and complete the cancellation on the same screen.

When Cancellation Takes Effect

Cancelling stops all future charges immediately. Once a renewal charge has been processed, that charge cannot be cancelled and the order will ship as scheduled. You keep any order that has already been paid for.

If you no longer want an order that has already been charged, our money-back guarantee applies — contact to arrange a return process at support@spnutrition-us.com

Changing or Pausing a Subscription

From your account portal you can:

• pause or skip an upcoming shipment;
  
• update shipping and billing information.

To change, pause, or skip an upcoming order, please make the change at least 24 hours before your scheduled charge date. Changes made after that point may not apply to the order already in processing. If you miss the cutoff, the order can't be cancelled.

Failed Payments

If a renewal payment fails, we will notify you by email and may retry the charge up to 10 times over 30 days using the payment method on file. If payment still cannot be completed, we will pause or cancel the subscription and stop attempting to charge you. We do not charge fees for failed payments.

Refunds

Subscriptions must be cancelled before your renewal charge is processed. Once a renewal charge has been processed, that order cannot be cancelled and will ship as scheduled. Cancelling at that point stops future renewals only.

If you no longer want a renewal order you have been charged for, our money-back guarantee applies — contact us at support@spnutrition-us.com and we will provide a return instructions.

Your Statutory Rights

This policy adds to, and does not replace, rights you have by law.

United Kingdom / EU: You have the right to cancel a distance purchase within 14 days of receiving the goods and receive a refund, subject to the limited exceptions in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed. Your rights under the Consumer Rights Act 2015 for faulty or misdescribed goods are unaffected.

Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

Canada: Provincial consumer protection legislation, including Quebec's Consumer Protection Act, applies to your purchase and is unaffected by this policy.

United States: State automatic renewal and consumer protection laws apply, including your right to cancel an online subscription online.

Billing Questions and Disputes

If you see a charge you do not recognize or believe is incorrect, please email support@spnutrition-us.com first — we can usually resolve billing issues within one business day, which is faster than a bank dispute.

Where a dispute is raised, we may provide the payment processor with records of your order, the terms shown at checkout, the disclosures and receipts we sent you, and our correspondence with you.

Changes to This Policy

We may update this policy. The version in force is the one published on this page at the time of your order.

Contact

SPNutrition (Ecom Victory LLC) support@spnutrition-us.com